Direction
Setting

communicates a clear vision,
implements strategies,
and plans, manages
strategic objectives,
controls expenses, holds
others accountable for results,
achieves objectives
with limited resources.

Customer
Focus

gathers information from
customers to understand
their needs, anticipates
customers’ challenges,
takes action to meet customers’
needs, establishes
goals with the customer in
mind.

AIG
Operating Style

pursues initiatives with energy
and urgency, changes
course when appropriate,
is entrepreneurial, makes
timely decisions, is resilient,
works effectively under
pressure, demonstrates
a drive to win, attends to
details.

Change
Leadership

develops creative solutions
to address business problems,
encourages innovation
and original thinking, support
risk-taking, monitors progress
toward goals,makes
persuasive presentations,
expresses optimism about
the future, balances multiple
priorities, learns from mistakes
and encourages others
to do so.

Business
Acumen

solves problems by addressing
root causes,
identifies critical information,
works toward
bottom-line goals, understand
current technology,
identifies opportunities,
is current on issues
facing AIG, considers the
business overall when
making decisions.

Talent
Development

hires talented people with
diverse skills who are likely
to succeed in the AIG culture.

Working Across
Boundaries

builds relationships with
people in different parts of
AIG, communicates effectively
with people at all levels,
collaborates with internal
and external resources
to get the job done.